FAQs

 

Zorvalyn Exercise Bikes – FAQ

Welcome to our FAQ page! Here, you’ll find answers to common questions about our exercise bikes, features, orders, shipping, and more. Need further assistance? Reach out to us anytime at support@zorvalyn.shop.

What types of exercise bikes do you offer?

We offer a carefully curated selection of high-quality exercise bikes, including:

  • Upright Bikes – Compact and perfect for home workouts

  • Recumbent Bikes – Comfortable seating for low-impact exercise

  • Spin Bikes – Designed for intense cardio and indoor cycling sessions

  • Folding Bikes – Space-saving options for small homes or apartments

  • Smart Bikes – Bluetooth-enabled bikes with apps for tracking progress

What sizes are available?

Our bikes are designed to accommodate different body types and spaces. Each product page includes detailed specifications for seat height, pedal distance, and dimensions to help you choose the right fit. Need help deciding? Contact us for personalized recommendations.

What features do your exercise bikes offer?

We prioritize quality, durability, and user experience. Our selection includes:

  • Adjustable Resistance – Customize your workout intensity

  • Built-in Monitors – Track speed, distance, calories, and heart rate

  • Comfort Features – Ergonomic seats, adjustable handlebars, and pedals

  • Connectivity – Bluetooth, apps, and interactive workout options

  • Durable Materials – Sturdy frames for long-lasting use

How do I maintain my exercise bike?

To keep your bike in optimal condition:

  • Regular Cleaning – Wipe down the frame and display after each use

  • Lubrication – Apply lubricant to moving parts as recommended in the manual

  • Check Bolts & Screws – Tighten periodically for safety

  • Monitor Wear – Replace pedals, straps, or seats when worn

How is my order packaged?

We package all exercise bikes with care to ensure they arrive safely:

  • Protective Packaging – Custom boxes, foam padding, and protective wraps

  • Eco-Friendly Materials – Minimal and recyclable packaging where possible

  • Assembly Instructions – Included to guide you through setup

How long does shipping take?

  • Domestic Orders: 5–10 business days

  • International Orders: Varies by destination

  • Special Orders or Preorders: Lead times are specified on the product page

Delivery times may vary due to holidays or weather conditions.

Do you offer free shipping?

Yes! We offer free standard shipping on all domestic exercise bike orders.
International shipping rates are calculated at checkout.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with tracking information to monitor your delivery in real time.

Can I change or cancel my order?

Yes – if your order hasn’t shipped yet. Contact us as soon as possible. If your order has already been dispatched, we’ll assist you through our return or exchange process.

What is your return policy?

We accept returns within 14 days for bikes that are in original condition and packaging.
If your bike arrives damaged, please contact us within 48 hours of delivery.

Do you offer bundles or special sets?

Yes! We occasionally offer fitness bundles, including exercise bikes with accessories like mats, heart rate monitors, or resistance bands. Sign up for our newsletter to stay informed about exclusive offers and new collections.

How can I contact customer service?

  • Email: support@zorvalyn.shop

  • Phone: (316) 293-8475

  • Address: 2509 Harn Blvd unit 5, Clearwater Florida 33764, United States

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

Do you ship internationally?

Yes, we ship exercise bikes worldwide where shipping regulations permit. Please note: Customs duties and import taxes may apply and are the buyer’s responsibility.

Can I get a discount on my first purchase?

Of course! Subscribe to our newsletter and receive 10% off your first order, plus early access to new arrivals and member-only promotions.